Refund policy

Easy 30-Day Returns

Your satisfaction is paramount to us. If you haven't used your product and it remains in its original condition, our return policy is here for you:

• Unused Products: Eligible for return if the product is unused and in its original packaging.
• Return Period: You have 30 days from the receipt date to initiate a return.
• Shipping Costs: The customer is responsible for covering return shipping costs.

IMPORTANT:Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. 

We're dedicated to ensuring a smooth and straight forward return process. Should you need further assistance or have any questions, our customer support team is here to help.

Contact:support@veloracandle.com